Arlo|Smart Home Security|Wireless HD Security Cameras

All but one of the cameras disappeared from mode?

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DavidD58
Aspirant
Aspirant

Ok so I have 5 Arlo pro cams and 2 Pro 2 cams.
The problem I’m having is that I set all the cameras in a “mode” and for about 24 hours all is good, I get my push notifications for all 7. The next day all but one of the cameras disappears from the mode. Why?

6 REPLIES 6
TomMac
Guru Guru
Guru

Don’t know why, but the first thing to do and easy is to reboot the base…

turn off then on , wait 2 mins for the reboot.

 

 

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DavidD58
Aspirant
Aspirant
Ok I can do that.
So will all the cams be in the “default” mode or do I have to physically add them or after as well will I be able to create a mode with all cams?
jguerdat
Guru Guru
Guru

Rebooting the base doesn't remove anything - you're just getting back to a known state. 

DavidD58
Aspirant
Aspirant
Gotcha and I’ll go from there.
Still don’t understand the phenomenon...
I wonder if it has something to do with having two different series of cams and nit upgrading the base station...just a theory at this point.
DavidD58
Aspirant
Aspirant
The problem persists.
Only one camera triggered in the mode. Six are not present...
JessicaP
Arlo Employee Retired

Hi DavidD58,

 

Are the cameras also showing missing from mode when you check on the web client from your computer?