Arlo|Smart Home Security|Wireless HD Security Cameras

Re: All arlo recordings are missing from cloud now

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timtong Aspirant
Aspirant

from IOS, see push notification, open the app, go to lib, no recording found, even old recordings are missing

 

from web, go to lib, see some videos were aggregated under 1st May.

 

Is your cloud experiencing some trouble 

Model: VMC4030| Arlo Pro Wire-Free Camera

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JamesC Community Manager
Community Manager

There was a temporary limitation displaying thumbnails and videos the Arlo library. This issue has been resolved. Please contact customer support if you have any questions.  Thank you!

 

JamesC


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Yahoogirlz13 Tutor
Tutor

You're not the only one all of mine are gone as is someone else's who commented on my post..

wiccawillow Apprentice
Apprentice

Me too,

 

My LIRARY is STUCK on May 1st and my videos from last night are missing, I created a recording to force one tonight and it is not displaying in my library WTF

 

I rely on these for personal safety and security of my home as I live remote in the woods. I am very PISSED off right now.

 

Be safe

Model: VMC3030 | Arlo Wire-Free Camera
wiccawillow Apprentice
Apprentice

Mine too

 

cannot access LIBRARY it is stuck on May 1st

Model: VMC3030 | Arlo Wire-Free Camera
jal129 Aspirant
Aspirant

Same exact thing happening over here. Hopefully I don't get robbed in the meantime. Smiley Mad

jer3rd Aspirant
Aspirant

All mine are gone too. I really hope Arlo addresses this issue quickly!

Highlighted
Jaylynb4 Aspirant
Aspirant
Same problem. Only had Arlo for 3 days and everything is gone.
Arlo15 Aspirant
Aspirant
Sounds like a maintenance is going on without notice. I was able to see today's recordings by changing filters. Still was missing the rest of the weeks recordings though.
Yahoogirlz13 Tutor
Tutor

I resynced n everything is back to normal..

JamesC Community Manager
Community Manager

There was a temporary limitation displaying thumbnails and videos the Arlo library. This issue has been resolved. Please contact customer support if you have any questions.  Thank you!

 

JamesC

RandyQUATTRO Guide
Guide
As of today, 6/1/17, all videos from last 5-7 days are gone. Emails with links for videos sent yesterday are now expired. I already restarted my base station. I have premiere account. Why is this still happening?
MissMissy2015 Aspirant
Aspirant
I watched live motion and saved. Cannot locate videos to watch . How do I find the motion videos?
Yahoogirlz13 Tutor
Tutor

Try turning off all your cameras except new and then remove that one and resync..

Guru jguerdat Guru
Guru

MissMissy2015 wrote:
I watched live motion and saved. Cannot locate videos to watch . How do I find the motion videos?

Any recorded videos are in the Library.