Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

After updating my App my cameras get an error when charging

Reply
Discussion stats
  • 2 Replies
  • ‎2019-11-02 05:19 PM
  • 837 Views
  • 0 Likes
  • 3 In Conversation
Frustratedcus
Follower
Follower
‎2019-11-02 05:19 PM

After updating app, wireless cameras giving error message when I try to charge batteries. Reset base many times. Removed batteries and tried again. Using Arlo cable. No response from customer support live chat.

Labels:
0 Likes
Reply
Message 1 of 3
837
2 REPLIES 2
pdbh
Aspirant
Aspirant
‎2019-11-02 08:53 PM
I am experiencing same issue. Charged a camera fully yesterday, no usage over last 24 hrs, but now camera notice says only 12% battery left.
0 Likes
Reply
Message 2 of 3
804
ShayneS
Arlo Moderator
Arlo Moderator
‎2019-11-04 04:41 PM

Hi @Frustratedcus

 

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

0 Likes
Reply
Message 3 of 3
747
Discussion stats
  • 2 Replies
  • ‎2019-11-02 05:19 PM
  • 838 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.