Arlo|Smart Home Security|Wireless HD Security Cameras
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Cameras were working but Base won't connect to internet. Don't see "My Devices" option.

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  • ‎2019-11-05 06:04 AM
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Hncam27
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‎2019-11-05 06:04 AM

The cameras were working and all of a sudden the base won’t connect to the internet. When I go into the settings I do not get “My Devices” option. Can anyone help.

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StephenB
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‎2019-11-05 06:38 AM

There are some troubleshooting steps here: https://kb.arlo.com/996/My-Arlo-SmartHub-or-base-station-is-offline-how-can-I-troubleshoot-it

 

Don't stress over step 7, since your base was connected before it's unlikely that ports have become blocked.

 

FWIW, one of my own bases misbehaved that way, starting in late October.  I ended up removing all the cameras connected to that base, the doorbell, chime, and the base station itself from the account; then reset the base.  Finally I re-added the base and the cameras, etc.  It seems to be working now.

 

I do wish there was a better way - the process took me about an hour, even though the cameras and doorbell were all accessible. 

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