Accessing cameras

[LisaRue]

Why does the access on my mobile phone app disconnect?  

And then, in order to access it again, it requires a security code that is sent to my email, but which I have to access from a different screen on the phone. 

So it always disconnects from the Arlo app briefly, and then instantly requires another security code - and the cycle continues. 

Never able to provide the security code on the required screen, because of having to go to a different screen for the number!?  Oy. 

How to resolve?

[StephenB]

Normally you'd add the phone to the trusted device list.  Have you done that?

[LisaRue]

I have done that in the past, and then it seems to boot it out.

?

[LisaRue]

Not right away - it works for a while - and then stops accessing.

?!

[StephenB]

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@LisaRue wrote:

I have done that in the past, and then it seems to boot it out.

?

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Go into Profile, then two-step verification.  See if the phone is in the trusted device list.

[LisaRue]

Yes, my cell phone is listed there as a trusted device already.

[StephenB]

Is there a check next to the phone?

Maybe try removing and reinstalling the app.

If you have a PC, maybe check for the email verification on the PC, to eliminate the need to switch screens on the phone.

[LisaRue]

Thanks, I hope to try that.

Dealing with a sunroof that won't close before upcoming days of rain now.