Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR

The Arlo Community

Learn, explore, ask questions, and connect with our community of customers and experts.

Discussion stats
  • 8 replies
  • 607 views
  • 0 kudos
  • 5 in conversation
Top Contributors
Caught on Arlo Video Contest
Share Video

Share Your Video!
Caught something cool on Arlo? Share it with the Arlo Community.

Post a video
Reply
Highlighted
Aspirant

6 Camera Arlo Pro package

We are new to security cameras and considering purchasing a 6 camera bundle as we have a large property. However I read that only 5 cameras are included on the free recordings. Does this mean I have to pay to use the 6th camera?
Message 1 of 9

Accepted Solutions
brh Master
Master

Re: 6 Camera Arlo Pro package

@MimiBee

There seems to be some confusion about how the 6 camera bundle knows that you can use the 6th camera for free cloud recording. Try setting up the cameras first before mounting them and see if all 6 record. If not, read these posts and try to contact Customer Support. I believe the 6 camera deal is only available in the US and on a new account.

 

https://community.netgear.com/t5/Arlo-Pro/Pack-of-6-but-only-use-5/td-p/1293604

 

https://community.netgear.com/t5/Arlo-Pro-2/Arlo-Pro-2-6-Camera-Setup/td-p/1403991

 

From what I am reading in these posts is that the Base Station has a special SKU that when the account is setup, it should automatically work.

 

Brian

Message 6 of 9

All Replies
brh Master
Master

Re: 6 Camera Arlo Pro package

@MimiBee

The 6 camera bundle is a special bundle allowing you to use all 6 cameras with the free 7 day cloud recording. Yhere is a special code that comes with the set that you must enter to get this special pricing.

 

Brian

Message 2 of 9
Aspirant

Re: 6 Camera Arlo Pro package

Thank you so much!
Message 3 of 9
Aspirant

Re: 6 Camera Arlo Pro package

I ordered and received the Arlo Pro 2 6 camera package. I don’t see any special code anywhere. Where would I find that? Just to note - our install is going to be primarily outside, and only one outdoor mount was included. My bad for not checking in that first, I guess. So I need to order more outdoor mounts before I can proceed.
Message 4 of 9
JPC Prodigy
Prodigy

Re: 6 Camera Arlo Pro package

You'd have to contact support on that.. Not sure if the special code is for Arlo Pro 2.. I do remember it was for Arlo Pro and maybe promotional.. 

Message 5 of 9
brh Master
Master

Re: 6 Camera Arlo Pro package

@MimiBee

There seems to be some confusion about how the 6 camera bundle knows that you can use the 6th camera for free cloud recording. Try setting up the cameras first before mounting them and see if all 6 record. If not, read these posts and try to contact Customer Support. I believe the 6 camera deal is only available in the US and on a new account.

 

https://community.netgear.com/t5/Arlo-Pro/Pack-of-6-but-only-use-5/td-p/1293604

 

https://community.netgear.com/t5/Arlo-Pro-2/Arlo-Pro-2-6-Camera-Setup/td-p/1403991

 

From what I am reading in these posts is that the Base Station has a special SKU that when the account is setup, it should automatically work.

 

Brian

Message 6 of 9
Community Manager

Re: 6 Camera Arlo Pro package

This is correct, if you experience any issues, please contact the Arlo Support Team to further investigate.

 

JamesC

@MimiBee

There seems to be some confusion about how the 6 camera bundle knows that you can use the 6th camera for free cloud recording. Try setting up the cameras first before mounting them and see if all 6 record. If not, read these posts and try to contact Customer Support. I believe the 6 camera deal is only available in the US and on a new account.

 

https://community.netgear.com/t5/Arlo-Pro/Pack-of-6-but-only-use-5/td-p/1293604

 

https://community.netgear.com/t5/Arlo-Pro-2/Arlo-Pro-2-6-Camera-Setup/td-p/1403991

 

From what I am reading in these posts is that the Base Station has a special SKU that when the account is setup, it should automatically work.

 

Brian

Message 7 of 9
Aspirant

Re: 6 Camera Arlo Pro package

Thank you for all the input.  I set up the system, all cameras synched properly and all 6 cameras work on the plan without paying extra.  There was no special code, so it must have been the number on the base station that did the trick.  I am a new customer, so don't know if that made a difference or not.  

Message 8 of 9
Guru

Re: 6 Camera Arlo Pro package

You done good. Smiley Happy Yes, choosing the specific model when setting up the system is what makes this work.

Message 9 of 9