Water damage

[Ryedany]

Two of my Arlo cameras have had water get inside them. They’re supposed to be made to be outside. This is upsetting!! 

[Smithnmore]

The phone call is almost identical to the chat. Do not waste your time. The only way I got help was a support member on this thread sending me a message. 

[Film]

I have noticed they seem very responsive in this community so that's a great idea.  I'd do that if I had to do it again.

[KKS-Col]

I just experienced this problem after moving a camera into a location without cover (since it is supposed to be waterproof). It developed a water “spot” in the middle of the lens. It appeared to dry out, somewhat, but remained hazy in the center of the image. I decided to replace it with another pro 5 that had been working fine. First drizzle and guess what, same exact problem. Faulty design. Of course there was no notification to customers of potential problems, you just have to ruin some cameras and then research on community to discover a host of folks with the same problem. Are you getting worse and not better, Arlo?

[jguerdat]

Have you (carefully) cleaned the lens?

[Smithnmore]

It sucks, because I have always had arlo but yes this is a big big problem. Especially when the chat told me to move them indoors or under protection from direct elements 😂. 

[Record_Hound]

I have an Ultra 2 inside a Total Security Mount that quit working. I pulled it out of the housing and water poured out. I tried to chat with support - and as Premium subscriber I'm supposed to get quicker help, but I was put in a que with a 120 minute estimated wait.

Any reason the Total Security Mount would be more likely to have water intrustion? The o-ring is fine and the camer tilts downwards anyway...so It seems the water came in from the back where the pivot ball is. 

My app also has a message saying this camera reported being too cold before it went offline - but it's summertime so that didn't happen!

[Record_Hound]

Well, about 5 minutes after I posted in here support called me back and was very helpful!