Sound detection disabled but still recording

[montyfabio]

Hi,

i have 4 arlo pro 5

i disabled audio detection from the active routine from all 4 cameras but i still have feed full of audio recording, where am i wrong?

[ShayneS]

Hi @montyfabio 

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

[montyfabio]

I've temporarily solved it switching to "Arm Home" mode.. it seems that in that mode the audio detection off actually works..

i haven't had many trubleshooting.. i turned on audio detection and saved.. turned off again and saved.. i turned off microphone on the camera settings.. but seems that in "arm away" audio detection is always working.. in "arm home" it works as i want

[ShayneS]

@montyfabio 

Can you PM me with the last 4 digits of the serial number on the cameras showing Audio recordings in your feed as well as a screenshot of the Audio clips in the feed?

[ShayneS]

Thanks for the info @montyfabio 

I notified the appropriate teams and I will reply back with more info as soon as possible. 

[ShayneS]

Do you have Smart/Co enabled for these devices?

https://kb.arlo.com/000062224/What-is-the-Arlo-Smoke-and-CO-Alarm-Detection-feature-and-how-do-I-set...

[montyfabio]

Yes.. i found that menu.. maybe it's that "other sound"?..

Gosh is a very hidden menu I would never found it without a guide..

I try deactivating it

 

[ShayneS · Accepted solution]

@montyfabio Turning this off should alleviate the symptom your experiencing.

[montyfabio]

yes, it solved the problem

[ShayneS]

Thanks for the update.