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Hi,
i have 4 arlo pro 5
i disabled audio detection from the active routine from all 4 cameras but i still have feed full of audio recording, where am i wrong?
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Arlo Pro 5
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@montyfabio Turning this off should alleviate the symptom your experiencing.
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Hi @montyfabio
May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.
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I've temporarily solved it switching to "Arm Home" mode.. it seems that in that mode the audio detection off actually works..
i haven't had many trubleshooting.. i turned on audio detection and saved.. turned off again and saved.. i turned off microphone on the camera settings.. but seems that in "arm away" audio detection is always working.. in "arm home" it works as i want
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Can you PM me with the last 4 digits of the serial number on the cameras showing Audio recordings in your feed as well as a screenshot of the Audio clips in the feed?
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Thanks for the info @montyfabio
I notified the appropriate teams and I will reply back with more info as soon as possible.
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Do you have Smart/Co enabled for these devices?
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Yes.. i found that menu.. maybe it's that "other sound"?..
Gosh is a very hidden menu I would never found it without a guide..
I try deactivating it
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@montyfabio Turning this off should alleviate the symptom your experiencing.
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yes, it solved the problem
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Thanks for the update.
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