Arlo|Smart Home Security|Wireless HD Security Cameras

Sound detection disabled but still recording

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montyfabio
Tutor
Tutor

Hi,

i have 4 arlo pro 5

i disabled audio detection from the active routine from all 4 cameras but i still have feed full of audio recording, where am i wrong?

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ShayneS
Arlo Moderator
Arlo Moderator

@montyfabio Turning this off should alleviate the symptom your experiencing.

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @montyfabio 

 

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

montyfabio
Tutor
Tutor

I've temporarily solved it switching to "Arm Home" mode.. it seems that in that mode the audio detection off actually works..

 

i haven't had many trubleshooting.. i turned on audio detection and saved.. turned off again and saved.. i turned off microphone on the camera settings.. but seems that in "arm away" audio detection is always working.. in "arm home" it works as i want

ShayneS
Arlo Moderator
Arlo Moderator

@montyfabio 

 

Can you PM me with the last 4 digits of the serial number on the cameras showing Audio recordings in your feed as well as a screenshot of the Audio clips in the feed?

ShayneS
Arlo Moderator
Arlo Moderator

Thanks for the info @montyfabio 

 

I notified the appropriate teams and I will reply back with more info as soon as possible. 

ShayneS
Arlo Moderator
Arlo Moderator
montyfabio
Tutor
Tutor

Yes.. i found that menu.. maybe it's that "other sound"?..

 

Gosh is a very hidden menu I would never found it without a guide..

I try deactivating it

 

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ShayneS
Arlo Moderator
Arlo Moderator

@montyfabio Turning this off should alleviate the symptom your experiencing.

montyfabio
Tutor
Tutor

yes, it solved the problem

ShayneS
Arlo Moderator
Arlo Moderator

Thanks for the update.