Pro 5 not live streaming and connectivity problems

[GVR4996]

Out of the blue two days ago my three Arlo Pro 5S 2K cameras started having multiple problems. Started with the inability to view live streams. From there it went on to connectivity problems then work its way onto saying certain cameras were offline.

I seem to have run across some information on the web stating that Arlo was having large scale problems as of late with the pro 5s and other cameras. It has been difficult to confirm and Arlo does not seem to have any information themselves stating as such.

Just curious if anyone else has been having these sorts of situations as of late.

[JamesC]

We're currently investigating reports from some users experiencing issues onboarding and streaming  new devices. For more information and updates, see here: https://status.arlo.com/

JamesC

[GVR4996]

I am reporting back as well. Just checked my cameras and everything "seems" to be functioning again.

I haven't had any time to confirm everything is working as it once was but I will get around to it as soon as possible.

Also haven't been able to confirm if the battery drain situation is still ongoing.

It would have been nice and helpful if I could have received some notification from Arlo that they were having problems on their end. It would have definitely saved a lot of my personal time and frustration trying to figure out what was wrong on my end when in fact there was nothing wrong.

[ciarlatano]

I am back up and running as of early afternoon. All seems to be functioning correctly.

[JamesC · Accepted solution]

We're aware that some users may have experienced issues onboarding and live streaming to their Essential 2nd Generation, Pro 5 and Security System devices. Our team has worked to resolve those issues and you should now be able to proceed with onboarding and live streaming your device. We recommend charging your camera for at least 30 minutes before starting the onboarding process.

If you are still having difficulty getting your device connected or accessing your device’s live stream, please contact us through the Support tab in your Arlo Secure App (under Settings) to reach an authorized Arlo Customer Care expert or direct message us here with your Arlo account email address so we can follow-up with you directly.

We appreciate your patience while we worked to resolve these issues and apologize for any inconvenience caused.

-Arlo Team