Connect 5S-2K to VMB4000

[dogbert88]

Is the 5S-2K compatible with the VMB4000 base station?  I am unable to get the base station to recognize the camera.

[DannyBearAgain]

The article below suggests it is,

https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility 

How are you trying to add the camera? Mobile, desktop?

[dogbert88]

Thanks for your reply.  I had originally connected the camera to my wifi network directly, not via the hub.  I noticed right away that the battery was draining faster than my other "long-battery-life" cameras, and I thought it might have been the direct communication to my wifi that was causing the drain, so I wanted to connect it to the hub instead.  I tried several times to sync the camera to the hub, using both the app on my mini pad and using my Mac.   I could not get the camera to sync.  I rebooted the hub, took out the battery and reinstalled it, ensured the camera battery was at 100%, etc., and nothing worked.  I don't want a camera tied directly to my wifi (for privacy reasons), and now I'm stuck with a non-functioning, expensive paperweight.

[ShayneS]

HI @dogbert88 

Can you try resetting your camera via these steps and onboard again: https://kb.arlo.com/000062880

[dogbert88]

That worked!  Thank you very much.

[ShayneS]

@dogbert88 Thank you for the update.