Pro 5

[Kevin1951]

My pro 5 cameras will not recharge. I’ve tried all the fixes on Arlo site but to no avail. I suspect charging lead?

[JamesC]

What charging cable are you using?

Do you see any LED behavior when plugging in the charging cable?

JamesC

[Kevin1951]

Thanks for responding. I use the lead supplied with the cameras. 
There are no lights. If I keep trying it may flash once. 
Kevin

[JamesC]

Kevin1951,

Is this the same behavior with more than one camera or just a single camera?

JamesC

[Kevin1951]

It’s the same with both cameras. They had flat batteries for a while (3 months) as I had health problems and could not attend them. 

[JamesC]

Kevin1951,

This could indicate a hardware issue. I encourage you to reach out to the Arlo Support team to further investigate these symptoms. You can find support contact options within the Arlo Secure mobile app under Settings > Support Center

JamesC

[Kevin1951]

As well as my camera ongoing problems, initially my base station was down, I eventually resolved this by going through arlo support and finally doing a factory reset which has worked. When I try to add the cameras in can’t find them because of the flat batteries. 
Thanks

kev 

[Kevin1951]

Problem not resolved

[JamesC]

Kevin1951,

I encourage you to reach out to the Arlo Support team using the Arlo mobile app under Settings > Support Center and open a ticket to further investigate the issue you're experiencing.

JamesC

[Kevin1951]

I’ve moved the charge plug and cable to another plug in the house and blue light flashes about 4 or 5 times and then stops. Is it charging?

[jguerdat]

If the flashing is immediately upon applying power from the charger, it should be charging. The battery icon should also indicate this by displaying a lightning bolt across the battery. It typically takes ~3 hours to charge the battery.