Priority support and care but no way to contact support other than chat?

[larsolafsson]

What am I missing? I have a paid plan and even a trial for new Pro 5 I bought. But on my Arlo and in the app I cannot make support request.

I have an issue with connection on the pro 5 and can't get any help.

Was on the chat for 15 minutes yesterday and no one replied. Got tired of staring at a screen waiting.

Even though I wrote in the chat that I want them to mail me the answer or call me. Nothing happened.

What is wrong with arlo support? And how can I get help? Or should I just return my products and go to the competitor because this feels like a joke. 😬😔

[larsolafsson]

@BrookeN any update? Still have not heard from support.

[BrookeN]

I will reach back out to support, have you checked your trash and spam folders as well to make sure there is no email from support?

[larsolafsson]

@BrookeN they replied now.