No recording but smart hub is enable

[Kenny7522]

Hi,

I am a new user and using

Camera: Pro5

Smart hub: VMB4540

USB: SanDisk 512GB Ultra Fit USB 3.2 Flash Drive

Subscription: No

The camera and smart hub connected to wifi.

Smart hub record locally.

storage status is good.

Port forwarding is enabled and available.

Camera has notifications when motions detected in Arm mode.
But there is no recording.

Nothing in Feed.

Even I tried to reinstall all the app, camera and smart hub.

it still can not record any video.

Anyone can help me?

thank you so much.

Kind regards,

Kenny

[WLynne]

Hi, You might want to check out the board noted below.

https://community.arlo.com/t5/Arlo-Pro-5S-2K/Arlo-Pro-5S-unreliable-junk-missing-events-taking-snaps...

[StephenB]

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@Kenny7522 wrote:

Camera has notifications when motions detected in Arm mode.
But there is no recording.

Nothing in Feed.

---

Local recordings are not shown in the Feed.

To see them you need to 

1. go to the devices page
2. select the base
3. select "storage settings"

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@Kenny7522 wrote:

Port forwarding is enabled and available.

---

There is a bug in the iOS app, so port forwarding won't actually work with iPhones and iPads.  It will work with Android.

[Kenny7522]

Thank you WLynne.

it looks messy in Pro5.

[Kenny7522]

Thank you StephenB,

In storage settings, there is 0 storage used in the USB disk.

I think the app has something problem? As the motion detection is work. But no video recorded.