Can’t Update because of the Chime

[The_Unknown]

Hi,

I need to add a new camera to my Arlo app but It says I need to update my app. When trying to do this it says my chime is not supported with the new update so I can’t update the app. 

Is there a known fix for this or do we just have to wait? I can see from other posts that this has been going on since last year. 

Thanks

[BrookeN]

Can you send me a screenshot of the error? Both the Chimes work with the new user interface. 

[Njjamie]

I have the same error. The system has chime and pro 4. Need to add another camera and thought I could just add the pro 5s. Is there a work around?

[BrookeN]

Can I get a screenshot of the error you are seeing?

[Speedy_81]

Hi,

I get the same warning when I want to install a new doorbell camera.

Chime 2 - Not Currently Supported. See screenshot.

I'm using the android app, version 4.4.5_28674

[BrookeN]

We appreciate you providing that information. Can I get what type of device you are trying to add when getting that error message?

[RVR1]

I'm getting this same error message...that my Chime 2 will not be supported if I upgrade to the system that supports a Pro 5s 2k.

Please advise.

[Speedy_81]

I installed video doorbell 2nd gen. 

I continued with the update. Chime 2 still works.