Arlo Pro 5S devices display

[KKS-Col]

Using an iPad app (latest version) . I opened the Arlo app this morning in order to view current camera views. There had been NO alerts during the overnight period. Every camera view (7 of them with a mix of Pro2 and Pro5) went to a “night” display, black and white, as though an alert had happened on all of them; every one for a time (upper left corner of image) stated “now” as though it had just happened, but it was daylight and the image was nighttime. 3 of these are connected to a hub and the others are wireless connections to the internet.  This is the first time I’ve seen this happen in nearly 8 years of using Arlo cameras.

[Killhippie]

Any news of a fix for this, I had a firmware update which kind of helped but it is still changing thumbnails, just not as often all in all I am very disappointed. It looked like it was working this morning and was showing the thumbnails from last nights image capture but then changed to 'now'  on its own again and is showing pitch black for now at 11am when it should not have changed to now at all and maintained images from last night. This is getting ridiculous. 

[KKS-Col]

Going on two months now, but no fix. When the app is opened, the thumbnails will blink and change, the time says “now”. But it is not the current image for the scene and may not be any previous image created by an alert or a livestream. 
Not sure the engineers have a clue.

[Killhippie]

well the fact no one is helping says more, and its eating battery life like crazy too. I feel totally let donw and I want compensation for a stsem I cant se.

I have to say I'm beyond fed up, no answer no help, no explanation and battery life that's being eaten like crazy. 😞 I want come form of compensation or replacement cameras that work. Bearing in mind I have the outdoor charger too. 

[BrookeN]

@Killhippie we are still investigating the battery drain behavior you are seeing. Even if we sent a replacement camera you would still see the same behavior. I will reach out to our development team and update the community as soon as possible. 

[Killhippie]

What about the broken thumbnails as well? If an event is detected the app freezes up iOS 26 screen  for a few seconds with it being just blank when you click on the notification. The app, the ever changing widget and device thumbnails and now battery drain, this is a unholy mess. 

[BrookeN]

The thumbnails are still being investigated as well. 

[KKS-Col]

They should be investigating. I opened the Arlo app this afternoon. All the thumbnails flashed and displayed a nighttime thumbnail and said “now”. I have no idea what time that thumbnail was taken; it was not the last image; and it certainly was not the time of “now” since it was bright sunshine, not night.