Constantly having to restart Pro 5S

[Joseph17]

I am so beyond tired of having to restart this cam every day multiple times.  My other Arlo indoor cam has no issues. But the Pro 5S will just take forever to connect. The only fix appears to be a restart. I've had the thing for 3 yrs with on and off issues but never get a level of good consistent performance.  Is the thing getting too old? Do they die after a few years? OK, rant over.

With my Ring cams, in and out, at two properties, everything works flawless, all the time. Not to mention I pay $100 per yr with Ring for 9 cameras, but Arlo wants $250 for my two cams per year. Yikes.

[ShayneS]

@Joseph17 

Was this Connecting concern always problematic with the device when you first purchased it?

[ShayneS]

I reviewed the camera connectivity and it looks like you have a very low RSSI value. This will likely cause live stream, offline, and connectivity issues. Some of the main causes are using a 5 GHz band, which does not reach as far as that 2.4 GHz band. Doors, walls, glass, distance, other devices, all can cause radio interference. 

To verify this range issue, you can bring that camera closer to your router and you should see an improvement with connecting. You can also try moving to a 2.4 GHz band. 

[Joseph17]

Thanks for the help! Doesn't this cam automatically select the strongest network? In the settings it states that I'm connected to both. The router is an older ATT provided unit that works good overall for everything else. Plus I have it elevated in a open room, no more that 50 ft from the Pro 5S. There's not a lot of "stuff" between the router and cam.

Unlike with my Ring app, I don't see the RSSI indicated in the Arlo app, or can't find it.

[ShayneS]

@Joseph17 

The RSSI is a value for the support team. The only signal bar you will see is the Signal bars in the app. Let me dig in to this a little more with the team and I will report back as soon as possible. In the meantime, if possible, you can try making two separate bands for 2.4 and 5 GHz. And reconnect the camera to 2.4 and see if that improves the live streaming. It should. You can also try and assign that device to 2.4 through your router so it sticks as well.