Arlo Pro 5 – Live view & motion stop working on continuous power after latest firmware (1.06

[Olivier_b]

Hello,

Both of my Arlo Pro 5 cameras are showing the same recurring issue, which started immediately after the last firmware update:

• Before the update, both cameras worked perfectly even on continuous power.

• After the firmware update (current version: 1.060.35.0_26_fe51ebd), when connected to continuous power (with any Arlo official charging cable), after a few hours live view and video recording stop working.

• The cameras remain connected (I can still access settings and restart them remotely), but video and motion detection are completely disabled until a manual restart.

• When running only on battery, the cameras work perfectly with no issue.

Additional details:
• Model: Arlo Pro 5
• Firmware: 1.060.35.0_26_fe51ebd (issue only appears after this update)
• Camera #1: updated yesterday → issue started immediately after update
• Camera #2: was still on previous firmware and worked fine → updated last night and now shows the exact same issue
• Both cameras were purchased separately and come from different production batches/series
• Connection: tested both via Arlo SmartHub (model 4540) and direct Wi-Fi → same issue in both cases
• Wi-Fi network: stable and strong (Swisscom Internet Box)
• Troubleshooting already attempted: Wi-Fi 2.4 GHz only, IPv6 disabled, DHCP fixed IP, factory reset, reinstallation, SmartHub installation → none resolved the problem
• Tested with different official Arlo chargers and cables:
 – Arlo Outdoor Cable 7.6 m
 – Arlo Indoor Cable 2.4 m
 – Original short charging cable included with the camera
→ The issue occurs with all of them

This clearly confirms that the problem is a firmware bug introduced in the latest version (1.060.35.0_26_fe51ebd) affecting continuous power mode.

Please advise on a solution or provide information on an upcoming firmware fix.

Thanks,

[ShayneS]

The development team is continuing to investigate the reports of this issue. We apologize for the time it has taken so far to isolate but we are getting closer to a solution. Due to it's complexity and our limited ability to reproduce the issue, we are taking great care to make sure we resolve the root cause once we have a fix available. We will continue providing updates as more information becomes available.

[JudgeSweden]

I’m actually getting active help from Arlo L3 Support since a week back. We’re testing new FW (f216) and I’m sending them logs after I’ve done certain things, after their instructions. So please be patient. A solution is on the way.

[JamesC]

We are continuing to investigate reports of this issue and the development team is working hard to find a solution. While this appears to be isolated to a very small number of users, we're continuing to treat this as a priority investigation. We will share more information as soon as it becomes available and our L3 teams will be in contact with the users here on the community who have reported this issue.

Thank you,

JamesC

[marco674]

Well, Arlo lost a client,
Got in touch with support, they told me it was a wifi problem, and this post was just a bunch of people having network issues and Software is not the issue,

Told me to buy Arlo hub and change my DNS, 

Well.. great support from Amazon that instant accept to refund me, sad for the arlo secure subscription i was paying for month.

Clearly every step of this issue was pretty badly handled from Arlo teams

[jayhova1]

I am using one of the older hubs a VMB5000r5.  I have similar problems with hub or on wifi.  Not to mention I needed to use a hub because I wanted constant CVR recording on a couple of my cameras.  I got mine at Costco so I'm keeping a full return on the table and finding a new vendor if Arlo can't replace them or fix it soon.

[JudgeSweden]

I’ve got the FW 76d4 installed by Arlo L3 Support during the night. Going to test it during the day. I’m guessing it won’t solve the problem since several of you already got this FW version.

 

[Aldo58]

@JudgeSweden 
I have this firmware and it doesn't work. Even if I repeat myself: The problem with the continuous current only affects the cameras Pro 5 VMC4060AerH53. The Cameras Pro 5 VMC4060AerH5 work on continuous current without any problems. Both have the same Firmware 76d4..

[ShayneS]

We appreciate everyone’s feedback and patience as we work hard to find a resolution for this issue. We understand the inconvenience this has caused. In the meantime, removing the charging cable serves as a temporary workaround, which some users have already implemented. We’ll be following up with more information and updates on Monday.

[JamesC]

We are continuing to investigate reports of this issue and the development team is working hard to find a solution. While this appears to be isolated to a very small number of users, we're continuing to treat this as a priority investigation. We will share more information as soon as it becomes available and our L3 teams will be in contact with the users here on the community who have reported this issue.

Thank you,

JamesC

[karolo]

I have four Pro 5 VMC4060AerH5, all have 76d4 firmware. They have the same problem as H53.

>> The problem with the continuous current only affects the cameras Pro 5 VMC4060AerH53. The Cameras Pro 5 VMC4060AerH5 work on continuous current without any problems. Both have the same Firmware 76d4..

[Dkilleen]

Got same BS feedback from support even after I made them aware of the KB article.  No doubt a BOT firing out next steps, but just shows how limited, and infuriating they are. Let the case close as not wasting time on issues I know aren’t causing it…

Works just fine in battery (until that goes flat). 

[Dkilleen]

@karolo @I agree VMC4060AerH5 have same issue.  Works on battery, stops working when on external power (Arlo power supply)

[Aldo58]

@marco674 

This is guaranteed not a WLAN problem. I replaced the cameras. The Pro 5 H5 work with power at any location. However, the H53 is not at any location. So it's 100% a hardware problem. The software is identical for all my Pro 5. 

[Domi123]

So this is what “priority” looks like at a global tech company? Impressive. Over a month later, and the cameras are still completely useless.

I honestly can’t wrap my head around how a company operating at this scale can’t fix such a basic functionality issue. It’s almost comical at this point — except that I actually paid for this.

I’ve lost all confidence in Arlo and have already ordered new cameras from another brand.

[jayhova1]

Try 3-4 months.  My “new” pro 5s have left my system unusable for several months.  I’ve been working with support also and no answers yet.  

[JudgeSweden]

I’m actually getting active help from Arlo L3 Support since a week back. We’re testing new FW (f216) and I’m sending them logs after I’ve done certain things, after their instructions. So please be patient. A solution is on the way.

[Domi123]

Any status update available?

[nunoviegaslopes]

Has anyone been able to solve this problem? I’m having the exact same issue. I started noticing it a few weeks ago.

I have 3 cameras model Pro 5s 2k, firmware version 1.060.35.1_43_84676d4. Have had them for 2 years, no issues whatsoever. No change in my internet connection since then. Same provider, same router. A few weeks ago I started noticing that they would randomly stop detecting and recording motion, and I would be enable to connect to them to view their live video feed. I did have the option to restart them, so they weren’t unresponsive. Upon restarting they would start operating with no issues, but this would only last a few days.

I have them connected to power 24x7.

This issue renders the cameras useless. My subscription renewal is coming up in a few weeks and I’m seriously considering cancelling.

[ClaudeFrog]

Arlo you have to come up with a status soon and in intervals until this issue is solved. You can't leave your customers in the dark not knowing if you will solve this or not.
I have 6 cameras and 1 doorbell.  2 out of 3 cameras that is hooked up on 24/7 charging doesn't work because of this bug. I'll think I've give it two weeks until I return all my Arlo.

[Olivier_b]

@JamesC the number of users with the same issue seems to increase evey day. Any update ? I think that offer "Secure Plus" subscription for 1 year to all users of the community will be fair play.

[Dkilleen]

Just downgraded to basic on a monthly basis to buy time to install Ethernet for Ubiquiti cameras.  I’m out of here. Cameras have never detected motion consistently and are getting slower to supply alerts, even my chime takes over 5 seconds to respond to the door bell.  Good luck to you all.  Hope Arlo fix their kit/cloud, but I’m not hanging around to find out. 

[ShayneS]

The development team is continuing to investigate the reports of this issue. We apologize for the time it has taken so far to isolate but we are getting closer to a solution. Due to it's complexity and our limited ability to reproduce the issue, we are taking great care to make sure we resolve the root cause once we have a fix available. We will continue providing updates as more information becomes available.

[pmac175]

I just spent $100 for two outdoor charging cables for my pro 5s outdoor cameras. When charging cables attached both cameras do not detect motion or record. This is unacceptable, if arlos only answer is bugs that is also unacceptable. These products are expensive and should be up to date and working correctly. Every time these issues arise, which appears frequently, Arlo should have to refund you the money you spent for something that doesn’t work. Maybe there would be less bugs. 

[dstock48]

I've been having this same issue with my Arlo Pro 5 camera on firmware 1.060.35.1_43_84676d4

I have the outdoor extended power cable with the camera plugged in at all times. And every few days I'll notice that its stopped recording based on motion sensing, and the live view never loads. The connection to wifi says its strong and active. When I use the "reset" option in the device info and it comes back online then it starts working correctly again for a while, until it doesn't again.

[Olivier_b]

@JudgeSweden @ShayneS @JamesC @BrookeN  Any news / update ?

[NovaCat91]

I’ve had mine running in battery for 2 months - worked great. Eventually had to plug it in to charge battery - shortly thereafter lost live view. Now cannot change any settings even though WiFi signal shows as strong. 

My firmware is 676d4. 

this is maddening Arlo.

And shameful that you will not admit it’s a problem and warranty Replace the devices. 

[JudgeSweden]

I'm running FW 1.060.34.90_16_e549f64 at the moment and now it seems to be working as it should. The Dev Team are still looking into this matter and I will hopefully get more info later this week.

[Olivier_b]

@JudgeSweden very strange as my firmware has a higher number (1.060.35.1_43_84676d4) and it's not working ...