Arlo Pro 5 – Live view & motion stop working on continuous after latest firmware (1.060.35.0

[Olivier_b]

Hello,

Both of my Arlo Pro 5 cameras are showing the same recurring issue, which started immediately after the last firmware update:

• Before the update, both cameras worked perfectly even on continuous power.

• After the firmware update (current version: 1.060.35.0_26_fe51ebd), when connected to continuous power (with any Arlo official charging cable), after a few hours live view and video recording stop working.

• The cameras remain connected (I can still access settings and restart them remotely), but video and motion detection are completely disabled until a manual restart.

• When running only on battery, the cameras work perfectly with no issue.

Additional details:
• Model: Arlo Pro 5
• Firmware: 1.060.35.0_26_fe51ebd (issue only appears after this update)
• Camera #1: updated yesterday → issue started immediately after update
• Camera #2: was still on previous firmware and worked fine → updated last night and now shows the exact same issue
• Both cameras were purchased separately and come from different production batches/series
• Connection: tested both via Arlo SmartHub (model 4540) and direct Wi-Fi → same issue in both cases
• Wi-Fi network: stable and strong (Swisscom Internet Box)
• Troubleshooting already attempted: Wi-Fi 2.4 GHz only, IPv6 disabled, DHCP fixed IP, factory reset, reinstallation, SmartHub installation → none resolved the problem
• Tested with different official Arlo chargers and cables:
 – Arlo Outdoor Cable 7.6 m
 – Arlo Indoor Cable 2.4 m
 – Original short charging cable included with the camera
→ The issue occurs with all of them

This clearly confirms that the problem is a firmware bug introduced in the latest version (1.060.35.0_26_fe51ebd) affecting continuous power mode.

Please advise on a solution or provide information on an upcoming firmware fix.

Thanks,

[JamesC]

We are continuing to investigate reports of this issue and the development team is working hard to find a solution. While this appears to be isolated to a very small number of users, we're continuing to treat this as a priority investigation. We will share more information as soon as it becomes available and our L3 teams will be in contact with the users here on the community who have reported this issue.

Thank you,

JamesC

[ShayneS]

We appreciate everyone’s feedback and patience as we work hard to find a resolution for this issue. We understand the inconvenience this has caused. In the meantime, removing the charging cable serves as a temporary workaround, which some users have already implemented. We’ll be following up with more information and updates on Monday.

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[marco674]

Well, Arlo lost a client,
Got in touch with support, they told me it was a wifi problem, and this post was just a bunch of people having network issues and Software is not the issue,

Told me to buy Arlo hub and change my DNS, 

Well.. great support from Amazon that instant accept to refund me, sad for the arlo secure subscription i was paying for month.

Clearly every step of this issue was pretty badly handled from Arlo teams

[jayhova1]

I am using one of the older hubs a VMB5000r5.  I have similar problems with hub or on wifi.  Not to mention I needed to use a hub because I wanted constant CVR recording on a couple of my cameras.  I got mine at Costco so I'm keeping a full return on the table and finding a new vendor if Arlo can't replace them or fix it soon.

[JudgeSweden]

I’ve got the FW 76d4 installed by Arlo L3 Support during the night. Going to test it during the day. I’m guessing it won’t solve the problem since several of you already got this FW version.

 

[Aldo58]

@JudgeSweden 
I have this firmware and it doesn't work. Even if I repeat myself: The problem with the continuous current only affects the cameras Pro 5 VMC4060AerH53. The Cameras Pro 5 VMC4060AerH5 work on continuous current without any problems. Both have the same Firmware 76d4..

[ShayneS]

We appreciate everyone’s feedback and patience as we work hard to find a resolution for this issue. We understand the inconvenience this has caused. In the meantime, removing the charging cable serves as a temporary workaround, which some users have already implemented. We’ll be following up with more information and updates on Monday.

[JamesC]

We are continuing to investigate reports of this issue and the development team is working hard to find a solution. While this appears to be isolated to a very small number of users, we're continuing to treat this as a priority investigation. We will share more information as soon as it becomes available and our L3 teams will be in contact with the users here on the community who have reported this issue.

Thank you,

JamesC

[karolo]

I have four Pro 5 VMC4060AerH5, all have 76d4 firmware. They have the same problem as H53.

>> The problem with the continuous current only affects the cameras Pro 5 VMC4060AerH53. The Cameras Pro 5 VMC4060AerH5 work on continuous current without any problems. Both have the same Firmware 76d4..

[Dkilleen]

Got same BS feedback from support even after I made them aware of the KB article.  No doubt a BOT firing out next steps, but just shows how limited, and infuriating they are. Let the case close as not wasting time on issues I know aren’t causing it…

Works just fine in battery (until that goes flat). 

[Dkilleen]

@karolo @I agree VMC4060AerH5 have same issue.  Works on battery, stops working when on external power (Arlo power supply)

[Aldo58]

@marco674 

This is guaranteed not a WLAN problem. I replaced the cameras. The Pro 5 H5 work with power at any location. However, the H53 is not at any location. So it's 100% a hardware problem. The software is identical for all my Pro 5.