Arlo Pro 4 Spotlight Cameras

[Beatriz51]

We are having a problem with the videos, when I go through each video the camera takes that day. I click on manage events and proceed to check off the videos I viewed and don't need to save. Problem is that the video does not delete and if it does it's a delayed reaction, it deletes only two at a time or not at all. Not sure what to do about this ongoing problem, anyone experience this?

[jguerdat]

To be clear, you're not only selecting videos but also the trashcan icon, right? Have you rebooted the phone and reinstalled the app as well as trying a different device? What happens if you use the web client (my.arlo.com) to do this?

[Beatriz51]

Yes, I am selecting the videos and using the trash can icon. They are not deleting or very slow to delete, at times I can only delete two at a time. I will have my son reinstall the app, thank you. I'll see if that works, which I hope it does. 

[BrookeN]

Are you still seeing this same behavior?