Arlo|Smart Home Security|Wireless HD Security Cameras

camera won’t charge or pair

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gtowle
Follower
Follower

I have a pro 4 camera, it worked for a month, then quit. Won’t pair, wont charge, completely dead.

what could it be? Bough it in January, it quit in march.

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StephenB
Guru Guru
Guru

@gtowle wrote:

I have a pro 4 camera, it worked for a month, then quit. Won’t pair, wont charge, completely dead.

what could it be? 


Either the battery or the camera failed. 

 


@gtowle wrote:

Bought it in January, it quit in march.


Do you have a subscription for other cameras?  The trial subscription would have run out in April.  It is much easier to contact support to get a warranty replacement if you have a subscription. 

JamesC
Community Manager
Community Manager

gtowle,

 

What behavior are you seeing when you attach the charging cable? Do you see any LEDs light up?

 

JamesC

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