Videos Not Recording in the Library

[JRogo]

Help!!!! Videos stopped recording last week. I've talked to Support - I've tried reset multiple times - wifi is fine - checked modes - NOTHING. This seems to be a common problem. Any other solutions? Seems to have coincided with signing up for Arlo Secure after the three-month trial. Only one of three cameras.

[jguerdat]

Are all cameras listed as active in Settings, Subscription, Manage Cameras?

[JRogo]

Yes

[jguerdat]

Can you live view and manually record with this camera?

[JRogo]

Yes and yes

[StephenB]

Then the next step is to try the motion detection test on the camera that isn't recording.

https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

[JRogo]

I checked the Motion Detection and the amber light turns on when there is motion.
Still nothing. Can Arlo replace this camera??

[StephenB]

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@JRogo wrote:
Can Arlo replace this camera??

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Don't know, you'd need to contact support.

Though it's not clear to me that this is a camera problem (since the motion detection test works).

[JRogo · Accepted solution]

“Support” was not helpful but randomly the camera starting recording again. 🤷‍♀️