VMB4540 Stopped receiving Notifications

[bd7820]

I have noticed that I haven't been receiving any notifications of motions for a few days. I can connect to the cameras and restarted the system but still makes no difference. Need any advice to help figure out the issue. Thanks

[StephenB]

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@bd7820 wrote:

I have noticed that I haven't been receiving any notifications of motions for a few days. I can connect to the cameras and restarted the system but still makes no difference. Need any advice to help figure out the issue. 

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Do you have a subscription?  Or are you using local storage?

Is the system recording, but you are not receiving the notifications?  Or has it stopped recording as well?

[bd7820]

The system is not recording, I am using local storage and I do not have a subscription

[StephenB]

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@bd7820 wrote:

The system is not recording, I am using local storage and I do not have a subscription

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Did your app change to showing "Feed" and "Dashboard" when the storage stopped working?  

Have you ejected the storage from the base, and connected it to a PC?  Then check for recordings on the PC, and also make sure you can write to the USB drive.

One thing you might need to do is to

• remove the base and cameras from the account
• reset the base and cameras (paper-clip for the base, holding down the button on the cameras until they flash amber)
• add everything back to the account

[bd7820]

I ejected the USB device and checked on the computer and there were no files. So I replace with a new on and problem solved. Thanks for the informatin and help.