VMB4540 Connected to. the network but not found or detected by Arlo app

[joeytag7]

Hi 

My Arlo SmartHub is connected. to the network but not recognized or found by the Arlo security app.

Please help

[StephenB]

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@joeytag7 wrote:

My Arlo SmartHub is connected. to the network but not recognized or found by the Arlo security app.

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Have you tried onboarding with a PC (browse to my.arlo.com)?

[joeytag7]

Thank you for the reply. I tried onboarding with my.arlo.com with my PC but no success. I brought the Pro 4 XL Spotlight Camera with SmartHub to the Philippines. I researched and found that there was no problem installing it except that I need to use a stepdown transformer to 110 v for power. Is there any special configurations needed in the router to make it work? I checked the wifi frequency and it was 2.412 Ghz - ch. 1

Wireless interface settings:

Country: USA (used to be China but changed it to USA)

802.11 Mode : Mixed 802.11 b/g/n

Band width 40M upper +

Wireless channel: 2.412 Ghz - Ch1

[StephenB]

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@joeytag7 wrote:

I researched and found that there was no problem installing it except that I need to use a stepdown transformer to 110 v for power.

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You sure?  An Arlo charger should be rated for 110-240 volts.  You might need an adapter,  but you shouldn't need a transformer.  

What is the LED status on the smarthub?  https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean