Unable to log in to account on PC. Cell version wortks fine

[LNA_Lyn]

I am getting this message:
Application was removed from your device. Try another verification method to sign in.
There is nothing to click on to select verification or method.
Has been working just fine for many months.  What is wrong?

Thanks,

Lyn

[StephenB]

---

@LNA_Lyn wrote:

I am getting this message:
Application was removed from your device. Try another verification method to sign in.
There is nothing to click on to select verification or method.
Has been working just fine for many months.  What is wrong?

Thanks,

---

You are using my.arlo.com? There should be a "Try another verification" method at the bottom of the screen.

If you aren't seeing that, perhaps post a screenshot.

It would also be helpful to know browser you are using, and some more info on the PC (Mac?, Windows?, Linux?,   Chromebook?).

[LNA_Lyn]

Yes, my.arlo.com. Screenshot attached - no place to click at bottom.

I'm on PC, Win 10, Chrome. All has worked flawlessly since last Oct.

[StephenB]

Can you post a screenshot showing what happens after you click on "Log in"?

[LNA_Lyn]

I did in my previous response.  Look up.

Thx,

Lyn

[LNA_Lyn]

StephenB -

Perhaps you can't read what it says at the top of the screen in the red bar.  It says:

"Application was removed from your device. Try another verification method to sign in."

I have no idea what "application" it is referring to or why it would have been removed, or what device for that matter.

[StephenB]

---

@LNA_Lyn wrote:

I have no idea what "application" it is referring to or why it would have been removed, or what device for that matter.

---

Ok, so it sounds like you are seeing the error message after you attempt to log in - instead of seeing the more usual option to try again with a different verification message.  Is that correct?

If so, are you able to try this on a different PC?

It's not an error I've seen before, so I am tagging the mods ( @JamesC , @ShayneS , @BrookeN ) in hopes they will follow up.

[LNA_Lyn]

Yes, I am seeing the error after I try to log in.

I just tried it on 2 other PCs - one a high-end HP Z800 series workstation and the other a Microsoft Surface Pro laptop.  Both are on Win 10 Pro like my desktop system (which is an HP Z200 series workstation).  Same thing happens on all 3 systems.  No difference. 

Meanwhile, it still works fine on two Samsung (Android) phones.

Looks like the problem is with Arlo ...

[LNA_Lyn]

OK, problem solved.

It turned out to be verification settings on the account, which could only be accessed from my cell.

Rather an obscure and not clearly defined function ... but that seems to be the norm for Arlo software.  Simple fix, and now I'm back in business and a bit wiser in the process.

Thanks to StephenB for the suggestions - you can add this one to your book of tricks for future reference.

[SirJoe73]

What settings did you change? I'm having the same issue and Arlo support has been no help. 

[LNA_Lyn]

I changed the verification settings on the account, which could only be accessed from my cell.

[eskanos]

Where in the app on your phone?  I don't see it anywhere. Thank you!

[StephenB · Accepted solution]

---

@eskanos wrote:

Where in the app on your phone?  I don't see it anywhere. Thank you!

---

The trusted device list is in your account profile.  Navigation info is here:

• https://kb.arlo.com/000062289

[eskanos]

I found it. Thank you!