Shared accounts cannot access cameras

[Stevensavi9]

Hello everyone, this is my first time having to reach out to ask for help with my devices. I've had Arlo for about 2 years now and I haven't had any issues with the app. I shared access with 2 other accounts and had no issues, but I recently tried to add another account and that person cannot view the cameras. I will say that the version of the app is the same, but oddly enough the app itself looks a tad bit different. any help would be appreciated, thank you!

[DannyBearAgain]

The arlo app has split into two UI versions, the original shows a library the later shows a feed.

Neither UI versions are compatible so sharing stops working.

Arlo is forcing all new accounts to use the Feed UI. 

[StephenB]

You can resolve this by migrating your account to "Feed".  You do that by starting to add a Pro 5s camera.  Although you can't complete the workflow (unless you have the camera), it will still migrate you to "Feed".

One caution - "Feed" is quite different, and has some limitations.  A big one is that it has no custom modes.  People here are also struggling with scheduling and geofencing.  Once you migrate to "Feed", you cannot change back.