Resetting my account

[chuckp8]

Evidently, I registered with an invalid email address when I first set up.   It has been the cause of several support issues, including setting up a subscription.  I was told I will need to close the account and re-add using the correct email address.  I think the steps are as follows, but I want to make sure because it's going to be a lot of work.

1. Remove base station (via app).
2. Remove all cameras, doorbell and chime (via app).
3. Get on chat support and close account.
4. Go through the startup process for each device and base station.
5. Re-establish all settings (i.e. zones, 30-day storage, zoom feature).
6. Sign up for subscription plan.

Is this correct?

[StephenB · Accepted solution]

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@chuckp8 wrote:

Evidently, I registered with an invalid email address when I first set up.   It has been the cause of several support issues, including setting up a subscription.  I was told I will need to close the account and re-add using the correct email address.  I think the steps are as follows, but I want to make sure because it's going to be a lot of work.

1. Remove base station (via app).
2. Remove all cameras, doorbell and chime (via app).
3. Get on chat support and close account.
4. Go through the startup process for each device and base station.
5. Re-establish all settings (i.e. zones, 30-day storage, zoom feature).
6. Sign up for subscription plan.

Is this correct?

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Obviously you'd need to open a new account before step 4.  Step 3 can be done afterwards (and might be easier to do if you have a subscription in the new account).

Have you tried this procedure? It would be simpler if it works for you.

• https://kb.arlo.com/4118/How-can-I-change-my-Arlo-email-address

[chuckp8]

Thanks.  I changed my email address successfully, but now I have no devices.  I'll start entering the base station, then the other devices.

[chuckp8]

Ok, this worked.  This time I entered the base station first, then connected each camera to the base station.  Seems to make everything run smoother.