Reducing video quality

[Morrison58]

When home internet upload speeds are slow (under 8Mbps) what can I do to reduce bandwidth usage? The cameras are advertised as having 2K quality. How do I reduce that to say Full HD?

[StephenB]

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@Morrison58 wrote:
When home internet upload speeds are slow (under 8Mbps) what can I do to reduce bandwidth usage? The cameras are advertised as having 2K quality. How do I reduce that to say Full HD?

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Turning on "auto zoom & tracking" in video settings will result in getting 1080p.

Though you might not need to do that - are you seeing any signs of not having enough upload speed (for instance, corrupted recordings)?

[Morrison58]

Started using this set 3 days ago by installing one camera at a time. No problems and all were online and were triggering on movement and sending notifications and making recordings.

But yesterday one of the 4 cameras went offline so I had to remove and add it then another went offline so I did the same for that one. However now even though all cameras can allow live viewing only 2 trigger and make recordings.

A live chat with technical support suggests that my home internet upload speeds are too slow. Speedtest.net says it is around 7Mbps. Support says I need 4Mbps per camera.

[StephenB]

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@Morrison58 wrote:

Support says I need 4Mbps per camera.

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This says 2 mbps for the the Pro 3/Pro 4: https://kb.arlo.com/000062043/What-are-the-minimum-requirements-for-installing-and-using-my-Arlo-sys...

[Morrison58]

OK thanks perhaps Support was mistaken.

I've changed one of the cameras as you suggested then found one of the others has gone offline.

[StephenB]

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@Morrison58 wrote:

I've changed one of the cameras as you suggested then found one of the others has gone offline.

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It could be a bandwidth issue (as support thinks).  Or it could be local connectivity. 

• What signal strength are you seeing in the app for the cameras?
• Also, what upload bandwidth is speedtest.net reporting?

[Morrison58]

When they were working it was Strong. Speedtest.net is reporting 7Mbps consistently.
I've tried all 4 and none can be found by the app. I've rebooted the modem/router, removed the battery from 3 of the cameras but still can't get a camera to connect.

[StephenB]

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@Morrison58 wrote:
When they were working it was Strong. Speedtest.net is reporting 7Mbps consistently.
I've tried all 4 and none can be found by the app. I've rebooted the modem/router, removed the battery from 3 of the cameras but still can't get a camera to connect.

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If you select the library, are you seeing any recent recordings?

[Morrison58]

Yes I am.

[StephenB]

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@Morrison58 wrote:
Yes I am.

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Ok, so the cameras are recording to the cloud at least sometimes.

Are you seeing the offline message immediately in the app, or only after you try to livestream the camera(s)?

[Morrison58]

Live streaming was fine for all 4 cameras. It was that 2 of them were not recording.
I can't remember if I have mentioned this to you as I am emailing with Arlo support but I have removed all cameras, removed batteries from 3 of them and tried adding the remaining camera. No luck. The whole system is dead.

[Morrison58]

Tech support suggested that I check the wifi for 2.4Ghz. I connected to the modem/router to find that it was running both radio frequencies on the same SSID. This is my parents' home and I'm just visiting. So I split the radios to separate SSIDs and have successfully connected 2 cameras to the 2.4Ghz radio.
Many thanks for your advice and patience.