Pro4 Will not allow viewing of video activity

[Ron68]

Pro4 camera. Added app after  months of non use. Alarm activity video will not display. Battery at 97% but Connect to AC power alert present.

[StephenB]

What is the subscription status?

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@Ron68 wrote:

Battery at 97% but Connect to AC power alert present.

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Do you have activity zones configured? Those require connection to AC power if you don't have a subscription.

[Ron68]

I made the mistake of removing or of my 2 cameras, in Settings. I was able to get it back in the app so I can see video but it remains unsubscribed so it's recorded video erases automatically, if I hit the Library icon.

[JamesC]

Ron68,

If you removed the camera, you will need to add it back to your subscription after re-onboarding.

Within your Arlo account, navigate to Settings > Subscription > Manage Cameras and drag the camera into an active subscription slot

JamesC