Pro 4 spotlight camera

[Gayland]

I just purchased the $12.99 plan so I could see who had been here but don't see anything when I look at the camera other than just the live camera - how do I access the past recordings

[StephenB]

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@Gayland wrote:

I just purchased the $12.99 plan so I could see who had been here but don't see anything when I look at the camera other than just the live camera - how do I access the past recordings

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Do you see "Feed" and "Dashboard"  in your app interface?   Or do you see "Library" instead?

Can you make a manual recording while livestream the camera?

[Gayland]

I can do a recording while watching I've and do see Dashboard and feed - do not see library.  If I can't access past recordings I don't know why I would pay for a plan.  Need help

[jguerdat]

Check Settings, Home, Subscription. What do you see there?

[Gayland]

It says Home Secure Multi Camera - how come I can't see anything but live?

[Gayland]

I see Dashboard and Fee - no Library but I can record Live

[FORADODGE]

library is not there

[StephenB]

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@Gayland wrote:

I see Dashboard and Fee - no Library but I can record Live

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You don't have Library, all recordings will show up in Feed.

If you can record while Livestreaming, then you have a subscription active.

Have you checked that the cameras are armed?  Set the mode to "Armed Away", and see if that works.

[jguerdat]

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@Gayland wrote:

It says Home Secure Multi Camera - how come I can't see anything but live?

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While it shouldn't matter, you may want to cancel your existing legacy subscription and subscribe to an appropriate current plan.