Pro-4 cameras disconnect upon attaching charging cable - now bricks

[JimH135]

I have two Arlo Pro-4 Cameras (not the extended battery version) which are about 14 months old. They have functioned perfectly since purchase, they have each been recharged a few times.

Today when I attached the charging cable to one camera it immediately disconnected from the network and I have been unable to reconnect the camera.

I have even tried a factory reset and initiating as a new camera. Nothing works.

The second Arlo Pro 4 camera has shown EXACTLY THE SAME failure immediately when attaching the charging cable. What is going on here? It seems I have two useless cameras now.

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.