Pro 4 XL: 1 of 3 cameras are not showing videos in feed.

[TerryPo]

Pro 4 XL, version 4.19.      3 cameras plus base station hub. All cameras are turned on, are connected to WIFI, and are sufficiently charged.  For about 2 weeks I was not receiving any video feeds even though I was receiving motion detection notices on my iPad/iPhone. Yesterday videos starting appearing again in my feed but only from 2 of the 3 cameras. I’m still getting the notifications from all 3 cameras.  How do I fix this?

[StephenB]

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@TerryPo wrote:

Pro 4 XL, version 4.19.      3 cameras plus base station hub. All cameras are turned on, are connected to WIFI, and are sufficiently charged.  For about 2 weeks I was not receiving any video feeds even though I was receiving motion detection notices on my iPad/iPhone. Yesterday videos starting appearing again in my feed but only from 2 of the 3 cameras. I’m still getting the notifications from all 3 cameras.  How do I fix this?

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Have you checked the subscription status on all the cameras?

Also, see if you can make a manual recording while livestreaming the problem camera.

[BrookeN]

Are you still seeing this same behavior?

[TerryPo]

Yes I am

[BrookeN]

Can you make a manual recording while live-streaming the camera that you are seeing this behavior on?

[TerryPo]

I dont know how to do that.

[BrookeN]

You can follow these steps:

https://kb.arlo.com/000063027/How-to-create-a-manual-video-recording-with-an-Arlo-camera-Arlo-Secure...