Pro 4 -Smart to Secure Impossible - VMC4050P

[Frustrated_too]

Purchased a VMC4050P (yes, that is the correct Model) and a Smart trial included.  Smart trial ends, but I cannot subscribe to Secure.  I get endless loops of logging in over and over.  One of the links tells me I have no cameras in my account when I can see my camera in my account.  Very frustrated!!!

[jguerdat]

Have you tried using a computer web browser to do this?

[Frustrated_too]

Yes.  I choose to Join the Plan and it immediately asks me to login again.  Working from my settings screen, the same thing happens.  It won't let me buy the Secure subscription.

[jguerdat]

@JamesC , @ShayneS ?

[JamesC · Accepted solution]

Frustrated_too,

Try removing the camera from your account and then re-onboard as if it were new. 

You may need to manually factory reset if the camera has issues being discovered, see here for instructions: https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

After the camera is onboarded again, navigate to Settings > Subscription and attempt to add a subscription to your account. Do you still experience the same behavior?

JamesC

[Frustrated_too]

That worked.  Thank you for the assistance.