Pro 4 Keeps Showing Offline on Web

[KenBaker123]

So I'm installing a new System.  I have a VMB4540r3 Base Station.  So far I connected 1 Pro 4 to it, no issues.  I connected a second Pro 4 and it connects just fine.  Shows up in the App and I can do everything.  When I go to the Web Portal it says "Offline" . I deleted the Device and re-added it.  Went into the Web Portal and it was there, then like 10 seconds later it says "offline again".  But if I launch the app it still shows online.

[jguerdat]

What happens if you use a different browser and/or computer?

[StephenB · Accepted solution]

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@KenBaker123 wrote:

So I'm installing a new System.  I have a VMB4540r3 Base Station.  So far I connected 1 Pro 4 to it, no issues.  I connected a second Pro 4 and it connects just fine.  Shows up in the App and I can do everything.  When I go to the Web Portal it says "Offline" . I deleted the Device and re-added it.  Went into the Web Portal and it was there, then like 10 seconds later it says "offline again".  But if I launch the app it still shows online.

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FWIW, other people are seeing similar symptoms (app showing normal status, but the web browser not doing so).  

I'm seeing that myself with one of my Pro 2 cameras - Edge says the camera is off-line, but the app says different (and livestreaming, etc work).  I'm tagging the mods ( @JamesC  and @ShayneS ) in case they can update us on the situation.  

It would be useful to know if different browsers are showing different symptoms - also whether clearing the browser cache makes any difference in what you are seeing.

[KenBaker123]

Thanks @StephenB 

Interesting - I use Chrome exclusively - Chrome was the one showing it offline.  I tried Edge and they all showed online.  Then went back to Chrome and 3 of the 5 show offline.

[JamesC]

Try clearing your browser cache and test again. Still the same behavior?

JamesC

[alexcor1948]

Same problem:  Dell XPS 13 Chrome shows offline but iPhone app everything online and working fine.

[JamesC]

alexcor1948,

Try clearing your browser cache and log back in to your Arlo account. Do you still experience the same issue?

JamesC

[KenBaker123]

For all that keep suggesting "clear you browser" that's not the solution.  It seems the Web Portal is not ready for prime time.  I can use multiple browsers, clear the cache - sometime they show - sometimes they don't.  But they always work in the APP.