No order confirmation but my card was charged

[fitzpatl]

I’ve ordered $888 worth of equipment (4 cams, doorbell). Never received order confirmation. Card charged $888 AND another mystery charge for $481 (for what I do not know). No way to get support through app, chat or contact support because I don’t have a plan. I don’t have a plan because equipment hasn’t arrived. Help?!

[JamesC · Accepted solution]

fitzpatl,

To check order status from arlo.com, take a look at the instructions here for online store support: https://www.arlo.com/en-us/contact-us.html

JamesC

[fitzpatl]

Help me. I tried chat. It did not help. I tried contact a support person. I was denied access. Where is my order and why did you charge me twice for an extra 50%? What is more order number so I can get help?

[JamesC]

I will reach out to you in a private message to gather more information.

JamesC

[fitzpatl]

Thanks for callback. Got order number now and can check on status. Two pieces back ordered.