New App update is horrible

[Jsterz]

This new update is complete garbage. I wish that I had never done it. The previous app was user friendly and easy to use. Whoever designed this update should be looking for a new job… same with the people that tested and approved it. I will be cancelling my subscription and switching to something else if changes are not made very soon. Listen to the people who pay for this product which is now awful to use. 

[WineMonkey]

I couldn't agree more. The new app is a f****** disaster. Our whole system is now either fully armed or full disarmed. No way to arm or disarm specific cameras. WTF WERE YOU THINKING ARLO????

[DK-AUS]

I completely agree.

I had to reset all my cameras.
For the life of me I cant put a basic schedule to have my cameras turn off at a certain time and on again the same day repeatedly. And yes I have read how they say to do it and it so not intuitive. This was super easy before the update. 

Even the notifications that now come through suck. 

[jguerdat]

The key to schedules is to set one to activate a mode at a time and set another schedule to activate a different mode. It really is that easy. It's also unlike the old UI where you set start and stop times as a function of the schedule.

[txncraig]

I totally agree! Several years ago, I started with an Arlo doorbell cam after being disgusted with Ring. I’ve since added another six devices that worked great…UNTIL I was forced to download the “new” app. Gone is the “Library”, replaced with “Feed”. It’s horrible to operate and now my doorbell isn’t catching all activity. I wish there was a way to return to the old app. 

[Edinburgh_lad1]

@WineMonkey there is, but you need to set up both modes and schedules. Look for my posts from late last year, early this year, where I outlined how to set up different modes and schedules for individual cameras. Unfortunately, you'll only be able to set up three sets only, as the new app is limited to three modes only.

[DK-AUS]

I eventually got there thank you. The other way of doing it was much more intuitive.

[Enterprise_J]

You are absolutely right.  What's even worse if you have a mix of older and newer models only the older models actually capture video. I will need to pay for the monthly service to use my newer camera. The new "updated" app is just horrendous. What developer thought this was an improvement! Arlo has become a joke. Prob going to switch to Blink. 

[StephenB]

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@Enterprise_J wrote:

I will need to pay for the monthly service to use my newer camera. 

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That's not related to the new app.  All currently sold camera models need a subscription for cloud storage.  That started in 2018, when Arlo introduced the Ultra.

[Rcwensel1]

Late to the party, the new update is terrible. I don't need all my cameras running all the time. I set custom programs for that exact reason. I call customer service and there is no longer a way to customize as there was before. ARLO do better. Maybe send out a survey and ask what your customers want, not what you think they want.

[IMtracker]

Sorry but I have to disagree: It is not that easy as it is not at all intuitive, Needing to go a community board to figure out how to schedule your cameras is the first tell this was not well thought out.

[mamelling66]

I can't believe how difficult this has made the management of my security system The old app was fine, this needs to be recalled, back to the drawing board for Arlo. Whoever agreed that this is an improvement needs their head feeling.

[Edinburgh_lad1]

@BrookeN @JamesC hope these comments are being passed on to the development team and, more importantly, to the management that the new app is hugely unpopular for the reasons outlined above and elsewhere. 

My mother's system just showed a pop-up telling her to upgrade - and I told her not to - and I've warned my sister she might get one, too, and not to proceed. 

[ralfyguy1]

This new thing is the DUMBEST STUPID thing EVER released to the public!  I REALLY want to know what IMBECILES came up with THIS crap!

[BrookeN]

We appreciate your feedback regarding the new app. We are taking all your concerns and suggestions and passing them onto the development team. If/when there is any updates regarding the app we will reach out to the community. 

[GCSilverback]

I have been using Arlo for 10 years now and this is the worst app that update I have ever seen for any application not too similar to the recent Sonos update perhaps you’re using the same developers they’re idiots too. I am strongly considering changing my system as I can’t Geo fence and I can’t sit up schedules any more is not intuitive in any way shape or form. I was at a local store yesterday and some people were talking to me about buying cameras I suggested they do not buy Arlo considering this latest upgrade is horrific. it is particularly terrible for those in their senior years at least the last app was a little intuitive this one horrific approvals process probably just as bad. I’ll give you two weeks to sort this out and then it will be goodbye forever and I will no longer promote your product

[Cdundrea102]

Sure hope so, I have Arlo‘s at two different locations, I just bought one new camera for one of my locations. When I added it to my accountIt removed an entire location completely from my account. And now I can’t arm just one camera, if they don’t change  I will be returning the cameras and discontinuing them from other locations Literally defeats the whole purpose