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ldennis
Follower
Follower

I down loaded the app on my android and set up the account and then tried to log in and get an internal error,  Any ideas?

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StephenB
Guru Guru
Guru

@ldennis wrote:

I down loaded the app on my android and set up the account and then tried to log in and get an internal error, 


Do you get a similar error when you log into my.arlo.com from a PC browser?

 

clarkgriswold
Aspirant
Aspirant

I have the same issue. When I open the Arlo app on my Samsung Galaxy Note 10.1 and enter my email and password it just says internal error and does not get past that. 

 

Android version 4.1.2

 

I have tried factory resetting the tablet and reinstalling the app, no luck.

 

Any ideas?

 


Screenshot_2021-10-11-16-40-06.png
jguerdat
Guru Guru
Guru

Android 4.1.2 may well be an issue. Older OSes aren't supported but I'm not sure where Arlo stands at the moment.

StephenB
Guru Guru
Guru

@jguerdat wrote:

Android 4.1.2 may well be an issue. 


Arlo says you need at least Android 5.  https://kb.arlo.com/000062043/What-are-the-minimum-requirements-for-installing-and-using-my-Arlo-sys...

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