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I get an internal error when I try to log in the app after I set up the account

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ldennis
Follower
Follower

I down loaded the app on my android and set up the account and then tried to log in and get an internal error,  Any ideas?

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StephenB
Guru Guru
Guru

@ldennis wrote:

I down loaded the app on my android and set up the account and then tried to log in and get an internal error, 


Do you get a similar error when you log into my.arlo.com from a PC browser?

 

clarkgriswold
Aspirant
Aspirant

I have the same issue. When I open the Arlo app on my Samsung Galaxy Note 10.1 and enter my email and password it just says internal error and does not get past that. 

 

Android version 4.1.2

 

I have tried factory resetting the tablet and reinstalling the app, no luck.

 

Any ideas?

 

jguerdat
Guru Guru
Guru

Android 4.1.2 may well be an issue. Older OSes aren't supported but I'm not sure where Arlo stands at the moment.

StephenB
Guru Guru
Guru

@jguerdat wrote:

Android 4.1.2 may well be an issue. 


Arlo says you need at least Android 5.  https://kb.arlo.com/000062043/What-are-the-minimum-requirements-for-installing-and-using-my-Arlo-sys...

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