Having problem with my Pro4 audio notification

[bjbryan0511]

My Pro4 is continuously producing notifications of audio even when the audio/microphone setting is off, causing the battery to completely drain within 10 hrs. I have tried manipulating other settings by reducing and/or cutting them off but the problem continues. The notification button on my app stays on for long periods of time in addition to continuous recordings for about 20sec intervals every 3~5mins. I have also tried moving this camera to a different and less active location with no change in this issue. 

[jguerdat]

You disable audio detection in your modes and rules.

https://kb.arlo.com/1012167/How-do-I-enable-or-disable-motion-or-sound-detection

[bjbryan0511]

This was done in addition to other adjustments shutdown or minimized, battery doesn't last 12 hrs

[StephenB]

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@bjbryan0511 wrote:

This was done in addition to other adjustments shutdown or minimized, battery doesn't last 12 hrs

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If audio detection is disabled in the camera rules, then you shouldn't be getting any audio-triggered recordings.

Are you still getting them?

[bjbryan0511]

I have performed suggestions provided by Arlo support and community, and the battery continues to completely deplete in about 15hrs. It is frustrating that this camera came in a bundle with others that perform fine without the adjustments, makes me wonder if further adjustments are going to render it ineffective for my purpose. Is it defective?  I have an older model that I am waiting for a solar panel, has been operating several weeks now without a recharge to the battery. 

[StephenB]

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@bjbryan0511 wrote:

I have performed suggestions provided by Arlo support and community, and the battery continues to completely deplete in about 15hrs. 

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How minutes of video streaming is the camera doing over that 15 hours?  Delete any activity zones if you want to estimate this.

[bjbryan0511]

Recording time was reduced to 10mins, and from about 2:30pm to 7:30pm it recorded 100mins. Between 7:30pm til I received a low battery warning at 1:45am the next day there were no recordings. 

[StephenB]

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@bjbryan0511 wrote:

from about 2:30pm to 7:30pm it recorded 100mins. 

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That's a lot of recordings.  300 minutes altogether between 2:30 and 7:30, and the camera was active 1/3 of that time. The battery life expectation is based on less than 5 minutes of recordings per day.

• Are you still getting the audio-triggered recordings?
• Have you used the motion detection test?

If these are motion-triggered, then you might also consider repositioning the camera.

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@bjbryan0511 wrote:

Recording time was reduced to 10mins

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Do you mean 10 seconds????

[bjbryan0511]

Sorry, I meant 10 recordings for 100 secs. Not getting audio-triggered recordings, and have played with motion detection test. I moved this camera to this location because of issues, while the camera replaced it and located where this one once was placed is working fine. I was requested by support to reconnect it and replace battery with a fully charged one. Now I'm having problems with adding it back on line, it is not being recognised..........completely frustrated!!!!

[StephenB]

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@bjbryan0511 wrote:

Sorry, I meant 10 recordings for 100 secs. Not getting audio-triggered recordings, and have played with motion detection test. 

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Ok, so nothing crazy.  This was with no activity zones?

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@bjbryan0511 wrote:

I was requested by support to reconnect it and replace battery with a fully charged one. Now I'm having problems with adding it back on line, it is not being recognised..........completely frustrated!!!!

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Did you remove it from the account, and then do the hardware reset before adding it back?

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[bjbryan0511]

I managed to reconnect camera back to the network, and see how support's suggestion of reconnecting it works.