Footage prior to subscribing vanished

[Retired_Member]

Hi,

Just paid for a subscription and all the footage stored in the app vanished! Can I retrieve it?

Any help is much appreciated. 🙏

[JamesC]

5oup,

Without a subscription, content will not be saved within the library. After purchasing a subscription, content will then begin saving within the library starting at the time the subscription was purchased.

If you had a trial or subscription plan that became inactive, any content that was in the library will have been deleted and is not recoverable.

JamesC