Deleted videos keep coming back

[Vlsjogren]

I keep deleting 2 videos from my feed on the app and a few minutes later they come back. Any ideas how to stop this? 

[jguerdat]

Try force closing the app and flushing the app cache. Any better?

[StephenB]

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@jguerdat wrote:

Try force closing the app and flushing the app cache. Any better?

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@Vlsjogren:  Note you can't flush the cache on iPhones running current iOS, only with Android.

You might also try deleting the video using a browser (my.arlo.com). 

[jguerdat]

I didn't realize that had changed (or maybe never happened). The brute force method, then, of deleting and reinstalling the app may work.

[Vlsjogren]

Thank you. I’ll try using the pc at the website because I am on iOS. If that doesn’t help will delete and reinstall the app. 

[Vlsjogren]

I’ll update this post tonight and label it a solution if it works. 

[DannyBearAgain]

You could also ask arlo to back date the app version to something that’s usable.

[ollifish]

We have two that keep doing that as well. Are they from January 31st by chance? 

[JamesC · Accepted solution]

A cloud fix was released that should resolve this issue. Please test again to see if you still experience this behavior.

JamesC

[Vlsjogren]

Yes, that was the date. I tried several of the suggestions but nothing worked, then suddenly they went away yesterday. 

[Vlsjogren]

Yes it is fixed now!