Connection

[lindseyaconway]

I recently got a Verizon for internet, it seems to be more of a hotspot Wi-Fi and now my cameras won't connect. 

from what I've read, I now need to purchase a base station and Wi-Fi extender? Is that correct? 

[ShayneS]

Does the hotspot have the capability for external devices to connect to it? Do you have the network name and password? 

[lindseyaconway]

Yes, it has a place for a phone jack. And yes to the password and name, it's 5g

[ShayneS]

Have you removed your camera from the app and re-onboard via the new hotspot? 

[lindseyaconway]

Yes, it would not recognize the hotspot on my app

[ShayneS]

Is the network hidden? Were you able to find the network and enter the password etc. At which point did the onboarding process fail in the app?

[lindseyaconway]

Yes, it found the network but when I scanned the QR code, after several minutes it said no cameras found. 

[StephenB]

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@lindseyaconway wrote:

Yes, it found the network but when I scanned the QR code, after several minutes it said no cameras found. 

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Do you have punctuation/special characters in the network name or password?

If you do, then try removing them.

[lindseyaconway]

No, there aren't any punctuation or special characters in the password. 

[ShayneS]

@lindseyaconway Do you happen to have the ability to change the WPA? If so we can try adjusting this to see if that helps. You can find more info here: 

https://www.techtarget.com/searchmobilecomputing/definition/Wi-Fi-Protected-Access