Cannot access USB storage from hub.

[MAH-37029]

I can access USB videos while on the same network, but I cannot remotely. I do not have a subscription to Arlo Secure.  

is this expected behavior or is something wrong?

[StephenB]

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@MAH-37029 wrote:

I can access USB videos while on the same network, but I cannot remotely. I do not have a subscription to Arlo Secure.  

is this expected behavior or is something wrong?

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Did you set up port forwarding or perhaps a home VPN?

[MAH-37029]

No , I have not set port forwarding. It should also have nothing blocking the connection remotely. 

[StephenB]

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@MAH-37029 wrote:

No , I have not set port forwarding. It should also have nothing blocking the connection remotely. 

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 If you have a NAT router, you will either need to set up port forwarding or use a router-hosted VPN connection to access the recordings when you are not on your home wifi.

Instructions are here:

• https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

OpenVPN works on my iPhone, but getting VPN connections to work with direct access on Android is problematic.  So if you use Android, you probably should start with port forwarding.

[MAH-37029]

Thank you. I will go down this path and try to figure it out