Can view the camera's feed in a browser on my laptop, but not on mobile in browser or Android app

[SuperheroRobot]

The Arlo Secure Android app displays the message "Your Arlo device appears offline". My mobile browser keeps asking me to setup a paid account. But on my laptop, in the browser, I can see my camera's feed and make changes to settings. 

Any tips?

Thanks!

[jguerdat]

Have you rebooted the phone and reinstalled the app? Is your mobile browser set to use the desktop version of the site?

[SuperheroRobot]

Hi. When using the desktop site on my mobile device I get the same result. I can not get pass the prompt to sign up for the paid service.

I have uninstalled and installed the Arlo app, the issue remains.

Thank you

[StephenB]

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@SuperheroRobot wrote:

Hi. When using the desktop site on my mobile device I get the same result. I can not get pass the prompt to sign up for the paid service.

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Are you using the same credentials as you use in the laptop?

[SuperheroRobot]

Yes I am 🙂

[SuperheroRobot]

I restarted my wifi network and now my laptop has the same issue. 

[ShayneS]

Does the same occur over mobile data?

[SuperheroRobot]

Right now I can see the camera feed in my mobile Android app and in my laptop's browser. It's been intermittently working.

[ShayneS]

Keep me updated on this and I will continue to look in to the issue.