Arlo|Smart Home Security|Wireless HD Security Cameras

Can't sync camera

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Datamarc
Tutor
Tutor

I have been trying for hours to get a camera to sync. Arlo support sucks. The QR code on the camera responds with “your search did not match any items” WTH good is a QR code. Have tried every possible option in the “add new device” process and never connects to my base unit. Do not by Arlo. 

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StephenB
Guru Guru
Guru

@Datamarc wrote:

I have been trying for hours to get a camera to sync. The QR code on the camera responds with “your search did not match any items” 


What model is the camera?

 

Is this the first installation, or are you trying to reconnect it?

Datamarc
Tutor
Tutor

Problem is not fixed. Same old same old. 

ShayneS
Arlo Moderator
Arlo Moderator

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

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