Cameras not sending alerts!

[JB800]

I have 3 arlo pro 4 cameras and was always receiving alerts to my email and a text message. Now when someone walks by cameras it will not send an alert to my email or text although my cell phone will ring like it received a text and tell me an alert on that camera but i can not see any video of the alert. Any ideas?

[jguerdat]

Did your 3 month trial subscription end? Check Settings, Subscription.

[StephenB]

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@JB800 wrote:

although my cell phone will ring like it received a text and tell me an alert on that camera but i can not see any video of the alert. Any ideas?

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It sounds like the phone is still receiving alerts.  You do need a subscription for cloud storage - have you checked your subscription status?

[JB800]

I didnt know I had to pay for subscription. I also have 2 original arlos at another house and always receive those videos of anything walking by. How do I pay subsciption?

[StephenB]

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@JB800 wrote:

I didnt know I had to pay for subscription. I also have 2 original arlos at another house and always receive those videos of anything walking by.

The older cameras came with 7 days of free cloud storage.  The newer cameras (starting with the Ultra in 2018) do not.

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@JB800 wrote:

 How do I pay subsciption?

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Log into your account on a PC/Mac (browse to my.arlo.com).  Go into settings, and then subscription.

Options for cloud storage are here: 

• https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

The Pro 4 is 2K, so Arlo Secure is a good option.