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I have 3 arlo pro 4 cameras and was always receiving alerts to my email and a text message. Now when someone walks by cameras it will not send an alert to my email or text although my cell phone will ring like it received a text and tell me an alert on that camera but i can not see any video of the alert. Any ideas?
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Did your 3 month trial subscription end? Check Settings, Subscription.
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@JB800 wrote:
although my cell phone will ring like it received a text and tell me an alert on that camera but i can not see any video of the alert. Any ideas?
It sounds like the phone is still receiving alerts. You do need a subscription for cloud storage - have you checked your subscription status?
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I didnt know I had to pay for subscription. I also have 2 original arlos at another house and always receive those videos of anything walking by. How do I pay subsciption?
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@JB800 wrote:
I didnt know I had to pay for subscription. I also have 2 original arlos at another house and always receive those videos of anything walking by.
The older cameras came with 7 days of free cloud storage. The newer cameras (starting with the Ultra in 2018) do not.
@JB800 wrote:
How do I pay subsciption?
Log into your account on a PC/Mac (browse to my.arlo.com). Go into settings, and then subscription.
Options for cloud storage are here:
The Pro 4 is 2K, so Arlo Secure is a good option.