Camera not functioning

[Camera-5]

 does the red lines mean my battery is no good ? The camera won’t link up at all.  

[jguerdat]

None of the batteries I just checked have that icon so I can't be sure. Mine have been around for a while so it's possible a different batch or even vendor was used. Have you used a voltmeter to check the voltage as measured by touching the connections marked + and -? I get a reading of about 4.25 volts DC on a charged battery.

[Camera-5]

I appreciate the response.  I think it’s a software issue with the camera itself.  I may try and update it again and see if that fixes the issue of not linking up to my wifi

[ShayneS]

Hi @Camera-5 

This looks to be a red water indicator.

If this camera or battery was purchased new from Arlo or one of our retailers within 12 months, we should be able to replace it for you. 

[Camera-5]

I have 5 cameras.   I’m not sure why that particular one would begin to have a water issue.   How do I check to see if it’s warrantable ?

[Camera-5]

 here is the picture of the camera info.  

[jguerdat]

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@Camera-5 wrote:

I have 5 cameras.   I’m not sure why that particular one would begin to have a water issue.   How do I check to see if it’s warrantable ?

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 It's possible that the o-ring is damaged, missing or not properly positioned, letting moisture inside.

[ShayneS]

Hi @Camera-5 

I have escalated this for you and Support will be reaching out as soon as possible.

Thank you