Base station's keep dropping internet when used with hotspot or lte modem

[paulinde]

Brought up this issue in 2019 with no resolution. Have two VMB4000 base stations at a seasonal home. They randomly (every few minutes or so) keep dropping internet but will in a minute or so reconnect.  A few times a year they will go completely off line and have to be rebooted.  I have found this to happen when connected to a hotspot or when used with an lte modem. Nothing else in the house ie thermostat , tv or computer have any issues.  I happens all the time regardless any other device being online. 

I have been wondering if there is a definite answer.  I'm questioning if it is an issue with the older base stations and would it also be an issue with a newer SmartHub?  Or, would a 5G modem resolve the problem?

Paul

[ShayneS]

Hi @paulinde 

Thanks for the feedback, I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 44284020

[ShayneS]

Hi @paulinde 

Thanks for the feedback, I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 44284020