Base and camera firmware not updating VMB4540r2

[Wegentryjr1]

My base nor my cameras are updating their firmware. I started looking into this because starting back in maybe June/July my batteries started dying in about 1-2 weeks whereas they used to last several months up to that point.

Base firmware: 1.24.0.1_1528_8938370

All 5 Pro 4 cameras firmware: 1.060.13.0_23_19c4503

[ShayneS]

Hi @Wegentryjr1 

The latest firmware version is currently in a slow release phase, your devices will receive this and automatically update when the releases at 100%. I do not have an ETA at this time.

Regarding the battery drain, have you tried rebooting or reinserting the batteries?

[Wegentryjr1]

Something has changed! All of my batteries are only lasting about a week now. Unacceptable! When did the last update roll out? Not this current one (that is hardly rolling out anyway), but the one prior to this one? I cannot recommend this product for any use that uses it's battery.

[ShayneS]

@Wegentryjr1 

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

[Wegentryjr1]

Sorry for the lapse in communications here. Frustrated with Arlo so I kind of just gave up. I'm reset everything back to factory, had the base station connect to all the cameras and reduced the battery performance to max battery. I'm still only getting about 2 weeks out a battery when I used to get several months. I'm some point I'll start looking at other solutions beyond Arlo.

[ShayneS]

@Wegentryjr1 

I have escalated this for you and support will be reaching out as soon as possible.